Transitions can be challenging to navigate. A dental practice, for example, has the added worry of losing clients. However, there are some measures the management can take to ensure that they retain their loyal customers. You can start by watching the YouTube video Best Practices To Retain Patients During Transition To New Dentist. It provides some invaluable advice and implementable tips.
Many reasons for transitioning a dental practice include retirement, mergers, buyouts, etc. Clients form a considerable part of the revenue that comes into a dental practice, so it’s crucial not to lose them carelessly. Try to communicate some changes that have occurred through emails or even in person. It will help make the transition smoother and give the patients confidence and trust.
Try not to make too many changes. Drastic changes can put people off or increase anxiety in some patients. Instead, try and find ways to get feedback from clients. You can create an interactive website or revamp an existing one, design a survey, and increase your social media presence. These are all tools through which you can get in touch with patients and get them to talk without many barriers. Listening to and implementing some of the suggestions is a great way to build their trust.